•   FAQ 常见问题  

    1.how to use taobao in Brunei

    1. Use Brunei phone number to register a taobao account.
    2. Use Brunei phone number to register a j3smart account.
    3. Fill in the J3smart China warehouse address and warehousing BR number in Taobao address management.
    4. Start shopping in Taobao.com.
    5. Choose credit card for payment, Brunei card can also be used.
    6. Track the seller’s delivery status to the J3smart China warehouse in the Taobao order list.
    7. J3smart will send the warehouse parcels which placed order to Brunei every day.
    8. After the parcels arrive in Brunei, J3smart will delivery it to your doorstep.
    1. 使用文莱手机号注册淘宝账户
    2. 使用文莱手机号注册J3smart代运账户
    3. 在淘宝地址填入J3smart的中国仓地址和入仓BR号码
    4. 在淘宝开始购物
    5. 付款选择银行卡或者信用卡,文莱的卡也可以使用
    6. 在淘宝订单列表中跟踪卖家发货到J3smart中国仓
    7. J3smart会每天将已交单的货安排发往文莱
    8. 货物抵达文莱后,J3smart会安排送货上门

    2.How to register a j3smart account

    1. Use Brunei phone number to register
    2. Login system after register successfully
    3. Click address to choose a number
    4. System will give you j3smart china address and warehousing BR code
    5. Keyin this address and warhousing BR code to taobao address system
    6. Give your BR code to j3smart online customer service
    1.使用文莱手机号注册
    2.注册后登录系统
    3.点击专属地址选择号码
    4.获得地址和入仓br号码
    5.把地址和br号码填入淘宝地址管理
    6.把BR号码告诉J3smart客服

    3.How to submit order

    1. Login system at www.j3smart.cn
    2. Click goods list
    3. Fill in the quantity and unit price of the goods. This information will be reported to China and Brunei Customs. Please be sure to fill in the real information
    4. Choose sea or air parcels in the page left top
    5. Choose shipping insurance in the page right top
    6. Click sumbit button, the webpage will jump to expense details list
    7. Click on the bottom of the payment, the page will jump to credit card online payment
    1. www.j3smart.cn登录系统
    2. 点击货物列表
    3. 填写包裹的商品数量及其单价,此信息将上报给中国和文莱海关,请务必填写真实的信息
    4. 左上角选择海运全选或者空运全选
    5. 右上角勾选运费险或者无运费险
    6. 点击合并付款,页面自动跳转到费用清单页
    7. 点击最下方的交单付款,页面自动跳转到信用卡在线支付

    4.How to pay? Three methods

    1. Online payment with Brunei credit card through the system
    2. Transfer funds to J3smart company account, provide bank slip and j3smart order number to customer service
    3. Pay at the J3smart store counter, provide the shipping order number to the clerk, and ask for a receipt after payment.
    1. 通过系统使用文莱信用卡在线支付
    2. 转账给J3smart公司账户,并提供银行水单和代运订单号给客服
    3. 到J3smart店铺柜台付款,提供代运订单号给店员,付款后索要收据.

    5.Transportation time

    By sea
    * We will arrange shipment once container full
    * After 14days ship reach Muara port
    * 7days for brunei customs + j3smart clearance (KB store need extra 3-5days)
    * In case of special circumstances such as customs random inspection, it will cause uncertain delays
    By air
    * Shipping air parcels daily
    * About 7-10days
    * In case of special circumstances such as customs random inspection, it will cause uncertain delays
    海运运输时间:
    *货满装柜,装柜后14天抵达文莱码头,7天文莱清关加清理
    *如遇到海关抽检等特殊情况,会导致不确定的延误



    空运运输时间:
    *每天1次航班,由于疫情影响目前时效在7-10天左右
    *如遇到海关抽检等特殊情况,会导致不确定的延误

    6.Shipping price

    By sea
    1. Shipping fee is BND200/cbm, L *W *H (m)=CBM for example: one clothing parcel is 0.01cbm, the shipping fee is 0.01*200=BND2.00
    2. Service fee is BND0.35 per parcel per category
    3. Insurance coverage is applicable for items damaged during shipping. If eligible, 10% of your item price (excluding other fees) will be refunded.
    4. Brunei duty is charged by government rules, customer need pay it when pick up at j3smart store
    By air
    1. Volumn weight = L *W *H (cm) /5000
    2. Actual weight = the weight on the scale
    3. Billing weight = the bigger of the volumn weight and actual weight
    4. Air shipping fee is BND5 for every 0.5kg,No service fee
    5. Insurance coverage is applicable for items damaged during shipping. If eligible, 10% of your item price (excluding other fees) will be refunded.
    6. Brunei duty is charged by government rules, customer need pay it when pick up at j3smart store
    海运价格:
    1. 运费是200汶币每立方米,计算公式是实际立方数*200,如0.01立方米就是0.01*200=2.00汶币,没有起运要求,一件衣服也能寄。
    2. 服务费是0.35文币单个包裹单个品类
    3. 保险范围适用于运输过程中损坏的物品。 如果符合条件,将退还您商品价格的 10%(不包括其他费用)。
    4. 文莱清关税按照政府规定收取,客户需要在提货的时候支付。








    空运价格:
    1. 运费是每0.5kg 5汶币,无服务费
    2. 抛货计体积重,体积重公式=长*宽*高cm/5000
    3. 保险范围适用于运输过程中损坏的物品。 如果符合条件,将退还您商品价格的 10%(不包括其他费用)。
    4. 文莱清关税按照政府规定收取,客户需要在提货的时候支付。

    7.Prohibited items

    Prohibited items by sea
    Marine banned categories: food, cosmetics, chemical fertilizers, plants and seeds, please contact customer service if it is not clear
    Prohibited items by air
    Air freight embargo categories: Battery, magnet, exposed circuit board, liquid, food, brand, animal and plant, chemical and etc If you are not sure about the category, please contact the customer service
    海运禁运物品:
    食品类、化妆品、化工肥料、植物及种子,不明确的请联系客服


    空运禁运物品:
    电池类、磁铁类、裸露的电路板、液体类、食品类、品牌类、动植物、化工类等

    8.Brunei self-collection store

    Bandar store:
    KB store:

    Address:No. 467, Jalan Gadong,
    BeribiNegara Brunei Darussalam, BSB.

    Contact: +6732652999 / +6732652555

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